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YOUR RESERVATION & BOOKING
CONDITIONS
While all correspondence concerning your
holiday choice will be with Gilli’s
holidays, all resulting bookings will be
confirmed by AD Travel, registered office
in Bormio, Northern Italy, a travel agency
that has current contracts with all the
hotels and resorts as suppliers of holiday
accommodation.
1. CONDITIONS OF BOOKING
All bookings accepted by AD Travel Srl,
Via De Simoni 29, 23032 Bormio are subject
to these Terms and Conditions. AD Travel
relies on mutual understanding and trust
between its clients and itself. The person
making the booking for the Holiday Accommodation
must be at least 18 years old at the time
of booking.
2. PRICES/PAYMENTS
Gilli’s holidays/AD Travel reserves
the right to reduce prices in the case
of ‘Special Offers’.
At the
time of booking, or when requested in the
case of special offers, the total
holiday cost must be paid by Credit Card
at the current fee shown. A legally binding
contract is formed when the booking is
made. Once confirmed and fully paid AD
Travel will send the accommodation voucher
as written confirmation of the holiday
by mail, fax or e-mail. The voucher must
be presented on arrival at the resort
and is valid only for the services as
written on that voucher.
Payment of any
and all applicable taxes, personal expenses,
utility charges such
as electricity, water and telephone,
security deposits and other fees charged
by the resort at the local rate are the
responsibility of the client.
The following
credit cards, Visa and Mastercard are
accepted. The card holder
responsible for payment of the total
holiday cost must be the lead name of
the party travelling. By accepting these
Terms & Conditions the card holder
shall be deemed to have authorised AD
Travel to take payment for the holiday.
In the case of the credit card holder
not being the lead name of the party,
payment can only be accepted if accompanied
by a written statement from the card
holder authorising AD Travel to take
payment for the total cost of the holiday.
3. CANCELLATION OR ALTERATION TO HOLIDAY
BOOKINGS
Cancellation by the client
The client may give notice in writing
to cancel the holiday booking at any
time and the cancellation will be effective
from the date that Gilli’s holidays
or AD Travel actually receives such notification.
In the event of cancellation after the
booking has been confirmed the following
cancellation charges are applicable:
Days prior to departure:
60 – 30 days 10% of holiday cost
29 – 20 days 25% of holiday cost
19 – 04 days 50% of holiday cost
03 – 00 days 75% of holiday cost
In the case of holiday apartment only,
should one or more members of the party
cancel, the full price of the apartment
is still payable by the remaining occupants.
Cancellation by Gilli’s holidays/AD
Travel
All reasonable endeavours will be made to
provide the holiday booking as advertised.
However, bookings are subject to change and
we reserve the right to cancel your booking,
particularly in the following circumstances:
Force Majeure e.g. war, threat of war, riot,
civil commotion or unrest, industrial dispute,
terrorist activity, fire, adverse weather
conditions, natural or nuclear disaster,
epidemics and all similar events beyond Gilli’s
holidays/AD Travel’s control. In any
of the above circumstances, Gilli’s
holidays/AD Travel will try to offer suitable
alternative arrangements or otherwise make
a full refund of all monies paid relating
to the holiday booking as advertised.
Alteration
to Holiday Bookings
Gilli’s holidays/AD Travel will assist
where possible with alterations to bookings
already confirmed. A fee of €40,00
per booking will be charged if the alteration
is accepted.
4. ACCOMMODATION
Members of the holiday party must occupy
and use the holiday accommodation in a responsible,
careful and secure manner. All damage, breakages
and other liabilities incurred in the accommodation
will be charged to clients and must be paid
before departure. In the case of apartment
only accommodation, a breakages deposit may
be required on arrival at reception.
The total number of persons (babies and
children included) occupying the holiday
accommodation must not exceed the maximum
occupancy per room or apartment as shown
on the booking confirmation.
The holiday
accommodation provided is only for the
clients as listed on the confirmation
voucher.
5. COMPLAINTS
Wherever possible complaints should be brought
to the notice of the hotel or resort staff
who will make every possible effort to deal
with the problem. If they are unable to do
so, full details should be sent in writing
to AD Travel, Via Roma 131/b, 23032 Bormio,
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